FAQs
đź’¬ Frequently Asked Questions
How can I contact your team?
You can reach us anytime at saintpierre1groups@gmail.com — our customer service team is here to help with anything you need 💪
Do you ship worldwide?
Yes, we proudly ship 🌍 worldwide!
Where do you ship from?
Our products ship directly from our international warehouse, allowing us to serve fitness lovers across the globe.
Can I change or cancel my order?
We process orders quickly to get them to you ASAP! That means you’ll need to request any changes or cancellations within 12 hours of placing your order. After that, your order will be on its way — but you can still return it once received for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) as well as PayPal.
When will my order be processed?
Orders are processed within 1–3 business days (Mon–Fri). During peak seasons or holidays, please allow a bit of extra time. Shipping begins the next business day after processing.
How long will it take to receive my order?
Orders typically arrive in 2–4 weeks, depending on your location and customs clearance times.
What if I don’t receive my order?
No worries! If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund.
Will I be charged customs or taxes?
Prices are listed in USD and do not include duties or taxes. Depending on your country, you may be responsible for import fees upon delivery. For more info, check with your local customs office.
How do I return an item?
Please contact us at saintpierre1groups@gmail.com and we’ll guide you through the return process.
What if the item(s) I received are defective, incorrect, or damaged?
Reach out to us right away at saintpierre1groups@gmail.com with your order number and photos of the issue. We’ll work quickly to make it right 💯
When will I receive my refund?
Refunds are processed to your original payment method. Most banks post refunds within 7–10 business days. If it’s taking longer, contact your bank or credit card provider for an update.